CANCELLATION POLICY
All products ordered are personalized and made especially for a specific customer, which limits our possibilities of return.
Incomplete or wrong order
Our priority is that you are fully satisfied with your order, so if:
• Your product is broken/defective
• Your order is incomplete
• You have not received the right product, or your poster is different from what you created on our site
• Your order was sent to the wrong address due to an error on our end
Contact us via the contact form and we will give you a refund, or send you a replacement within 7 business days. It won’t be necessary to return your order to us. In some cases, we will ask you to send us a photo or video of your item.
Editing your order
If you wish to modify your order because of a spelling mistake, or you want to change the design for example, please contact us via the contact form within 4 hours following your order.
After payment, you have very little time because we send your poster directly to printing. The delivery time may be delayed.
After this time, we will no longer be able to modify your order.
Order cancellation
If you wish to cancel your order, please contact us via the contact form as soon as possible. We process orders you place quickly, usually within 12 hours.
If the order has already been shipped or printed, we cannot guarantee its cancellation.
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We accept requests for exchange or refund up to 30 days after purchase (these requests will be evalued based on the conditions described above). All digital download purchases are final.